Effective date: 23rd October 2025   |    Website: implementingerp.com

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Implementing ERP (“we”, “us”, or “our”) is committed to protecting your privacy. This statement explains what personal information we collect when you visit implementingerp.com, how we use it, and the rights you have over it. It applies to visitors, prospective clients, and anyone who contacts us through the website.

We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Implementing ERP is an ERP Research Company. For the purposes of UK data protection law, we are the data controller for personal information collected through this website. To exercise any of the rights described below, or to ask a question about this statement, contact us at:

Email: [insert contact email]

Postal address: [insert business address]

2. Information we collect

We collect personal information in the following ways:

• Information you give us — such as your name, email address, phone number, company name, job title, and the contents of any message you send through our contact form or by email.

• Information collected automatically — such as your IP address, browser type, device information, referring URL, pages viewed, and time spent on the site, gathered through cookies and similar technologies.

• Marketing engagement data — if you sign up for newsletters or download content, we may record opens, clicks, and which materials you have requested.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide the consulting services you ask about.

• Send you marketing communications about our services, where you have opted in or where we have a legitimate interest in contacting you in a business context.

• Understand how visitors use our website so we can improve content and performance.

• Comply with our legal, regulatory, and contractual obligations.

Our lawful bases under UK GDPR are:

Activity

Lawful basis

What this means

Responding to enquiries

Legitimate interests / pre-contract

We need your details to reply and discuss a possible engagement.

Marketing emails

Consent or legitimate interests

We rely on consent for individuals and a soft opt-in for business contacts.

Website analytics

Consent

Non-essential cookies are only set after you accept them.

Legal compliance

Legal obligation

We process data where required by tax, accounting, or other UK law.

4. Cookies and analytics

Our website uses cookies and similar technologies. Strictly necessary cookies keep the site working and do not require consent. Analytics and marketing cookies — such as those set by Google Analytics, Meta, LinkedIn, or other advertising platforms we may use — only run after you accept them through our cookie banner.

These tools help us measure traffic, understand which content is useful, and target relevant marketing. You can change your preferences at any time using the cookie settings link in the website footer, or by clearing cookies in your browser.

5. Marketing communications

If you have given consent, or if you are an existing business contact, we may send you occasional emails about our consulting services, ERP insights, events, and resources. Every marketing email contains an unsubscribe link, and you can opt out at any time by clicking it or emailing us.

6. Sharing your information

We do not sell your personal information. We share it only with:

• Service providers — such as our website host, email platform, CRM, and analytics providers, who process data on our instructions under written contracts.

• Professional advisers — such as accountants and lawyers, where necessary.

• Authorities — where we are legally required to disclose information.

Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement / Addendum.

7. How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, or to meet legal obligations. Enquiry data is typically kept for up to two years after our last contact. Marketing data is kept until you unsubscribe. Records relating to client engagements are retained for up to seven years to meet UK accounting and tax requirements.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.

• Ask us to correct inaccurate data.

• Ask us to delete your data, where applicable.

• Restrict or object to our processing.

• Receive a copy of your data in a portable format.

• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details in section 1. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your information correctly — though we would appreciate the chance to put things right first.

9. Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No system is completely secure, but we work to maintain practices that are proportionate to the data we hold.

10. Changes to this statement

We may update this statement from time to time. The latest version will always be available on this page, with the effective date shown at the top.